General Questions

Q: What types of stockings do you offer?
A: We offer a wide range of luxury stockings, including thigh-highs, sheer stockings, patterned designs, and lace-embellished styles, all crafted to provide elegance and comfort.

Q: Where are your products shipped from?
A: All orders are fulfilled directly from our trusted suppliers in China to ensure high-quality craftsmanship and efficient shipping.

Ordering & Payment

Q: How do I place an order?
A: Simply browse our collections, add your desired items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods.

Q: Can I change or cancel my order?
A: Changes or cancellations can only be made within 24 hours of placing your order. Please contact our customer service team as soon as possible.

Shipping & Delivery

Q: How long does shipping take?
A: Shipping typically takes 10–20 business days, depending on your location. Please note that shipping times may vary due to customs processing or unforeseen delays.

Q: Do you provide tracking information?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your country.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of receipt for items that are unworn, unwashed, and in their original packaging. Please note that shipping fees are non-refundable.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team with your order number and the reason for the return. We will provide detailed instructions.

Q: Who covers the return shipping cost?
A: The customer is responsible for return shipping costs unless the item arrived damaged or defective.

Product Care

Q: How should I care for my stockings?
A: To maintain the quality of your stockings, hand wash them in cold water with mild detergent and air dry. Avoid using bleach or harsh chemicals.

Q: Are your stockings one-size-fits-all?
A: We offer a variety of sizes to ensure a perfect fit. Please refer to the size chart on each product page for guidance.

Customer Support

Q: How can I contact customer support?
A: You can reach us via email at [your email address] or through our contact form on the website. Our team is available to assist you Monday to Friday.

Q: What if I receive a damaged or defective item?
A: If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.